| Trust Center

Welcome to the Kyla Security Portal! This portal provides an overview of our commitment to security and compliance. You can find our certifications, security practices, and explore details on our controls.

Privacy Policy
Data Security Controls

Data retention procedures established
Kyla has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.
Customer data deleted upon deactivation
Kyla purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers deactivate or delete their accounts.
Data classification policy established
Kyla has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.
CCPA Compliance Measures Implemented
Kyla adheres strictly to the California Consumer Privacy Act, ensuring that California residents have the right to know what personal data is being collected about them, to delete personal data held by businesses, and to opt-out of the sale of their personal data.
Data Encryption in Transit and At Rest by Cloud Provider
All data stored with our cloud provider is encrypted at rest using industry-standard encryption mechanisms. Data in transit between Kyla and the cloud services is protected using secure transmission protocols.
Cloud Provider Access Management Policies Enforced
Kyla enforces strict access management policies with our cloud provider, including the use of roles and policies to ensure that only authorized and authenticated users can access resources. Multi-factor authentication (MFA) is required for all users accessing sensitive data.
Regular Security Audits and Compliance Checks
Kyla conducts regular security audits and compliance checks to ensure ongoing adherence to both CCPA requirements and best practices for security and data protection with our cloud provider.
Data Localization Strategy for California Residents
Kyla has implemented data localization strategies to ensure that the data of California residents is stored and processed in compliance with CCPA and any applicable local laws.
Infrastructure Security

Unique production database authentication enforced
Kyla mandates the use of secure authentication methods for accessing production databases, emphasizing strong passwords, multi-factor authentication, and encrypted connections. Additionally, we leverage our cloud provider's key management infrastructure and secret management services to enhance the security of these services.
Encryption key access restricted
Kyla restricts privileged access to encryption keys to authorized users with a business need.
Unique account authentication enforced
Kyla requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.
Production application access restricted
System access restricted to authorized access only.
Access control procedures established
Kyla's access control policy documents the requirements for the following access control functions are adding new users; modifying users; and/or removing an existing user's access.
Production database access restricted
Kyla restricts privileged access to databases to authorized users with a business need.
Firewall access restricted
Kyla restricts privileged access to the firewall to authorized users with a business need.
Production OS access restricted
Kyla restricts privileged access to the operating system to authorized users with a business need.
Production network access restricted
Kyla restricts privileged access to the production network to authorized users with a business need.
Access revoked upon termination
Kyla completes termination checklists to ensure that access is revoked for terminated employees within SLAs.
Unique network system authentication enforced
Kyla requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.
Remote access MFA enforced
Kyla's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.
Remote access encrypted enforced
Kyla's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.
Intrusion detection system utilized
Kyla uses an intrusion detection system to provide continuous monitoring of the company's network and early detection of potential security breaches.
Log management utilized
Kyla utilizes a log management tool to identify events that may have a potential impact on the company's ability to achieve its security objectives.
Network segmentation implemented
Kyla's network is segmented to prevent unauthorized access to customer data.
Network firewalls reviewed
Kyla reviews its firewall rulesets at least annually. Required changes are tracked to completion.
Network firewalls utilized
Kyla uses firewalls and configures them to prevent unauthorized access.
Network and system hardening standards maintained
Kyla's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.
Service infrastructure maintained
Kyla has infrastructure supporting the service patched as part of routine maintenance and as a result of identified vulnerabilities to help ensure that servers supporting the service are hardened against security threats.
Internal Security Controls

Continuity and Disaster Recovery plans established
Kyla has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.
Continuity and disaster recovery plans tested
Kyla has a documented business continuity/disaster recovery (BC/DR) plan and tests it at least annually.
Cybersecurity insurance maintained
Kyla maintains cybersecurity insurance to mitigate the financial impact of business disruptions.
Configuration management system established
Kyla has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.
Change management procedures enforced
Kyla requires changes to software and infrastructure components of the service to be authorized, formally documented, tested, reviewed, and approved prior to being implemented in the production environment.
Production deployment access restricted
Kyla restricts access to migrate changes to production to authorized personnel.
Development lifecycle established
Kyla has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.
Whistleblower policy established
Kyla has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.
Board oversight briefings conducted
Kyla's board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of the company's cybersecurity and privacy risk. The board provides feedback and direction to management as needed.
Board charter documented
Kyla's board of directors has a documented charter that outlines its oversight responsibilities for internal control.
Board expertise developed
Kyla's board members have sufficient expertise to oversee management's ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.
Board meetings conducted
Kyla's board of directors meets at least annually and maintains formal meeting minutes. The board includes directors that are independent of the company.
Backup processes established
Kyla's data backup policy documents requirements for backup and recovery of customer data.
System changes externally communicated
Kyla notifies customers of critical system changes that may affect their processing.
Management roles and responsibilities defined
Kyla management has established defined roles and responsibilities to oversee the design and implementation of information security controls.
Organization structure documented
Kyla maintains an organizational chart that describes the organizational structure and reporting lines.
Roles and responsibilities specified
Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.
Security policies established and reviewed
Kyla's information security policies and procedures are documented and reviewed at least annually.
Support system available
Kyla has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.
System changes communicated
Kyla communicates system changes to authorized internal users.
Access reviews conducted
Kyla conducts access reviews at least quarterly for the in-scope system components to help ensure that access is restricted appropriately. Required changes are tracked to completion.
Access requests required
Kyla ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.
Incident response plan tested
Kyla tests their incident response plan at least annually.
Incident response policies established
Kyla has security and privacy incident response policies and procedures that are documented and communicated to authorized users.
Incident management procedures followed
Kyla's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.
Company commitments externally communicated
Kyla's security commitments are communicated to customers in Master Service Agreements (MSA) or Terms of Service (TOS).
External support resources available
Kyla provides guidelines and technical support resources relating to system operations to customers.
Service description communicated
Kyla provides a description of its products and services to internal and external users.
Risk assessment objectives specified
Kyla specifies its objectives to enable the identification and assessment of risk related to the objectives.
Risks assessments performed
Kyla's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.
Risk management program established
Kyla has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.
Third-party agreements established
Kyla has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.
Vendor management program established
Kyla has a vendor management program in place. Components of this program include critical third-party vendor inventory; vendor's security and privacy requirements; and review of critical third-party vendors at least annually.
Vulnerabilities scanned and remediated
Host-based vulnerability scans are performed at least quarterly on all external-facing systems. Critical and high vulnerabilities are tracked to remediation.
Organizational Security Controls

Asset disposal procedures utilized
Kyla has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.
Production inventory maintained
Kyla maintains a formal inventory of production system assets.
Portable media encrypted
Kyla encrypts portable and removable media devices when used.
Anti-malware technology utilized
Kyla deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.
Employee background checks performed
Kyla performs background checks on new employees.
Code of Conduct acknowledged by contractors
Kyla requires contractor agreements to include a code of conduct or reference to the company code of conduct.
Code of Conduct acknowledged by employees and enforced
Kyla requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.
Confidentiality Agreement acknowledged by contractors
Kyla requires contractors to sign a confidentiality agreement at the time of engagement.
Confidentiality Agreement acknowledged by employees
Kyla requires employees to sign a confidentiality agreement during onboarding.
Performance evaluations conducted
Kyla managers are required to complete performance evaluations for direct reports at least annually.
Password policy enforced
Kyla requires passwords for in-scope system components to be configured according to the company's policy.
Security awareness training implemented
Kyla requires employees to complete security awareness training within thirty days of hire and at least annually thereafter.
Product Security Controls

Data encryption utilized
Kyla's datastores housing sensitive customer data are encrypted at rest.
Control self-assessments conducted
Kyla performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.
Penetration testing performed
Kyla's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.
Data transmission encrypted
Kyla uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.
Vulnerability and system monitoring procedures established
Kyla's formal policies outline the requirements for the following functions related to IT / Engineering are vulnerability management; system monitoring.